Term and Conditions

Welcome to Silverline Furniture Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website officestorageshop.com and all purchases made through it. By accessing our site and placing orders, you agree to be bound by these terms.

1. Our Business and Target Customers

Silverline Furniture Shop specialises in providing premium office furniture, commercial cleaning equipment, and educational furniture solutions to:

• Commercial clients and businesses
• Educational institutions
• Facility managers
• Professional purchasers

Our product range includes ergonomic office chairs, commercial vacuum cleaners, educational furniture, storage solutions, and specialised commercial equipment designed for professional environments.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or placing orders, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorised account use

2.2 Prohibited Conduct

You must not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Make false or fraudulent orders
• Resell our products without authorisation

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However:

• Minor variations in color or materials may occur
• Product images are representative and may differ slightly
• We reserve the right to update specifications without notice

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you and offer alternatives or cancellation.

3.3 Professional Use

Our products are designed for commercial and institutional use. You acknowledge that:

• Proper installation and maintenance are your responsibility
• Some products require professional assembly
• Technical specifications must be verified before purchase

4. Orders and Payment

4.1 Order Process

Ordering with us constitutes:

• An offer to purchase subject to these terms
• Acceptance of our shipping and returns policy
• Confirmation that you are authorised to make the purchase

4.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of order. We reserve the right to refuse orders suspected of fraud.

4.3 Shipping

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over £50 via EMS (15-25 business days)

Orders are processed within 1-2 business days (excluding weekends/holidays). Delivery times are estimates and may vary by destination.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date for most items, subject to:

• Items being unused and in original condition
• Original packaging being intact (where applicable)
• Proof of purchase provided

5.2 Non-Returnable Items

The following cannot be returned unless faulty:

• Baby Changing Stations (hygiene reasons)
• Custom-configured Audio Visual Furniture
• “Made to Order” items
• Products without original packaging

5.3 Return Process

To initiate a return:

1. Email [email protected] with order details
2. Receive Return Merchandise Authorization (RMA)
3. Ship items to: 63 Eastgate, Inverness, GB IV5D 7YJ

Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

All content on our website, including:

• Text, graphics, and logos
• Product designs and specifications
• Photography and descriptions

are owned by Silverline Furniture Shop or our licensors and protected by intellectual property laws. Unauthorised use is prohibited.

7. Liability and Disclaimers

7.1 Product Use

Our products are designed for professional use in appropriate environments. We are not liable for:

• Improper installation or maintenance
• Use contrary to product specifications
• Modifications made after delivery

7.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability
• Technical issues beyond our control
• Third-party links or content

7.3 Statutory Rights

These terms do not affect your statutory rights under UK consumer protection laws, including:

• The Consumer Rights Act 2015
• The Consumer Contracts Regulations 2013

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.3 Contact Us

For questions about these terms:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT