At Silverline Furniture Shop, we take pride in delivering premium office furniture, commercial cleaning equipment, and educational furniture solutions to our valued commercial clients, educational institutions, and facility managers. We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Our Returns Policy
We offer a 15-day return policy from the date of delivery for most items, including:
- Office chairs (Ergonomic, Bariatric, Anti-Static ESD)
- Commercial vacuum cleaners (110V, Backpack, Cyclonic)
- Educational furniture (Arts & Activity Tables, Bench Desks)
- Storage solutions (Archway Lockers, Arts & Crafts Storage)
Non-Returnable Items
For health and safety reasons, the following products cannot be returned unless faulty:
- Baby Changing Stations (hygiene considerations)
- Audio Visual Furniture with custom configurations
- Special order items marked as “Made to Order”
- Products where original packaging has been discarded
Return & Exchange Conditions
To be eligible for return or exchange:
- Items must be unused, in original condition, and with all tags attached
- Original packaging must be intact (except for bulky furniture items)
- A proof of purchase must be provided
- For commercial cleaning equipment, all accessories and manuals must be included
Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] with the following information:
Step 2: Receive Return Authorization
Within 2 business days, our team will:
- Verify your eligibility for return
- Provide a Return Merchandise Authorization (RMA) number
- Send detailed return instructions specific to your product type
Step 3: Package & Ship Your Return
For commercial cleaning equipment and office furniture:
- Repackage items securely in original packaging
- Include all components and documentation
- Affix the RMA number clearly on the exterior
- Ship to our warehouse at: 63 Eastgate, Inverness, GB IV5D 7YJ
Return Shipping Costs
Standard Returns: Customer responsible for return shipping costs unless the return is due to our error.
Large/Bulky Items: We may arrange collection for a fee (quoted upon request).
International Returns: Additional customs documentation may be required.
Refund Process
Upon receipt and inspection of your returned items:
- Processing Time: 3-5 business days after receipt at our warehouse
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timeline:
- Credit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Deductions: Original shipping costs are non-refundable (except for faulty items)
Exchange Process
For exchanges of office furniture or commercial equipment:
- Follow the standard return process above
- Clearly state your desired replacement item in your return request
- We will process the exchange once the original item is received
- Any price differences will be charged/refunded accordingly
Damaged or Faulty Items
If you receive damaged commercial equipment or defective office furniture:
- Notify us within 48 hours of delivery with photos of the damage
- We will arrange a replacement or repair at no additional cost
- For large items, we may send a technician for assessment
Note: This does not affect your statutory rights under the UK Consumer Rights Act 2015.
Contact Our Returns Team
For commercial clients with bulk returns or institutional purchasers:
Email: [email protected]
Phone: [+44] [Insert Phone Number]
Business Hours: Monday-Friday, 9:00-17:00 GMT
We appreciate your business and strive to make the returns process as efficient as possible for our professional clients worldwide.