Privacy Policy

At Silverline Furniture Shop (“we”, “us”, or “our”), operating via www.officestorageshop.com, we are committed to protecting the privacy and security of our commercial clients, educational institutions, and facility managers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium office furniture, commercial cleaning equipment, and educational furniture solutions.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, billing/shipping address, and payment details when processing orders for items such as ergonomic chairs, vacuum cleaners, or classroom furniture.
• Business Information: Company name, VAT number, procurement department details, and institutional information for educational clients.
• Transaction Data: Details about purchases of commercial equipment including 110V vacuum cleaners, ESD chairs, and audio visual furniture systems.
• Technical Data: IP address, browser type, device information, and usage patterns to enhance our website functionality.
• Communication Data: Correspondence when contacting our customer service team regarding specialist equipment like bariatric chairs or cyclonic vacuum cleaners.

2. How We Use Your Information

Your data enables us to provide professional services tailored to commercial buyers:

• Process and fulfill orders for office furniture and cleaning equipment with efficient payment processing
• Provide purchase confirmations and detailed receipts required for facilities management records
• Offer customer support for institutional buyers and procurement teams
• Improve our product offerings of ergonomic solutions and commercial-grade equipment
• Conduct security checks and fraud prevention, especially for high-value orders
• Comply with legal obligations related to international sales and VAT requirements

3. Data Sharing and Disclosure

We maintain professional discretion with your information:

• Service Providers: We share data with payment processors (PCI-DSS compliant), shipping carriers, and IT service providers strictly necessary for order fulfillment.
• Legal Requirements: We may disclose information when required by law or to protect our rights, particularly for international transactions.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with appropriate confidentiality protections.
• We do not sell your data to third-party marketers.

4. Data Storage and Security

We implement robust security measures appropriate for our commercial clientele:

• All payment transactions use 256-bit encryption and comply with PCI-DSS standards
• Two-factor authentication for high-value institutional orders
• No payment data storage on our servers – ideal for GDPR-compliant organizations
• Secure servers located in the UK with appropriate access controls
• Regular security audits of our systems

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage clients to use strong passwords and protect their login details.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request copies of your personal data we hold
• Rectification: Update or correct inaccurate information
• Erasure: Request deletion of your data, subject to legal retention requirements for financial records
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance the experience for our professional clients:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us understand how procurement teams navigate our site to improve functionality
• Analytics Cookies: Allow us to analyze commercial buying patterns for products like office chairs and vacuum cleaners
• Marketing Cookies: Used sparingly to show relevant products to returning business customers

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality, particularly for bulk ordering processes.

7. International Data Transfers

As we serve clients globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to our commercial clients through appropriate channels.

9. Contact Us