About Silverline Furniture Shop

Welcome to Silverline Furniture Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, payments, and more to help you shop with confidence.

Product Questions

What types of products does Silverline Furniture Shop specialise in?
We specialise in high-quality furniture solutions including:
  • Ergonomic office chairs (including anti-static ESD and bariatric options)
  • Classroom and educational furniture (arts & activity tables, storage solutions)
  • Commercial vacuum cleaners (backpack, cyclonic, and 110V models)
  • Office furniture systems (desks, bench desks, locker systems)
  • Audio visual furniture and facility management solutions
How do I choose the right office chair for my needs?
Consider these factors:
  • Usage: Standard office work, long hours, or specialist needs (ESD protection)
  • Body type: We offer bariatric chairs for heavier users
  • Adjustability: Look for lumbar support, seat depth adjustment, and tilt mechanisms
  • Environment: Anti-static options for technical workplaces
Our customer service team can provide personalised recommendations.
Are your vacuum cleaners suitable for commercial use?
Yes, we specialise in commercial-grade vacuum cleaners featuring:
  • Advanced filtration systems for clean air output
  • Cyclonic technology for sustained suction power
  • 110V models for construction and industrial sites
  • Backpack designs for facility management teams

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to:
  • Track orders
  • Save your delivery details
  • View order history
  • Access faster checkout
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.

Delivery & Shipping

What are your delivery options?
We offer two shipping methods:
Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes full tracking
– Ideal for urgent business orders
Free Shipping (orders over £50)
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Perfect for educational institutions and bulk orders
Which countries do you deliver to?
We deliver globally to most countries, excluding some Asian and remote regions. Our system will automatically check your delivery address during checkout to confirm availability.
How long does order processing take?
We process all orders within 1-2 business days before dispatch. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes, all orders include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. For Free Shipping (EMS), basic tracking is available. Tracking information will be emailed to you upon dispatch.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To be eligible for return:
  • Items must be in original condition
  • Original packaging must be intact
  • A return authorization must be obtained from our customer service team
Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product. We recommend using a tracked shipping method.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).
Do you offer exchanges?
Yes, we can arrange exchanges for items of equal value. Please contact our customer service team to coordinate an exchange. You may need to return the original item before the replacement is sent.

Customer Support

How can I contact customer service?
Our customer service team can be reached at: We average under 2-hour response times for delivery inquiries during business hours (Monday-Friday, 9am-5pm GMT).
Do you offer bulk discounts for businesses or schools?
Yes, we offer special pricing for bulk orders of office furniture, classroom equipment, and commercial cleaning products. Please contact our sales team with your requirements for a custom quote.
Where can I find product manuals or assembly instructions?
Product manuals are typically included with your shipment. If you need digital copies or have misplaced yours, please contact our customer service team with your product details, and we’ll email the appropriate documentation.
Still have questions? Our friendly customer service team is ready to help. Email us at [email protected] for prompt assistance with your furniture and equipment needs.